Refund Policy

Refund Policy

Satisfaction Guarantee

You deserve the product you want. And we want you to be happy. We can't please everyone, but we sure do serve our customers the best we can to right any wrongs and to make things as awesome as possible! :)

At Tiny Dime, we stand by our products, our service and our craftsmanship because we want you to be as proud of your gift as we are.

Tiny Dime offers made-to-order products. Each print requires a different treatment so the length of production time may range from 5 to 14 business days from the time the order was placed. Due to the nature of dye-sublimation printing, production may sometimes be delayed.

At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock for all items made-to-order.

If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order form.We normally send your order information immediately to the production facility but if you contact us within the indicated timeframe, we will still be able to make your requested amendments.

  • We can offer to exchange your items at our discretion, but cannot accept returns for reasons mentioned above.
  • Please contact customer service FIRST. Just go to the CONTACT page. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.

Thank you for visiting our site, being a customer, and allowing us the opportunity to serve you!

Here's our tip: Before ordering, pay special attention that the personalized information is accurate. Personalized items are non-refundable.

Returns

Shipping Your Return Back to Us

Please Contact Us PRIOR to returning any items. You must contact us first for your items to be processed correctly. Return addresses may differ from packaging and returns sent incorrectly could be lost.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back to us worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Personalized Merchandise:

  • We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order since personalized items are non-refundable. Check spelling, dates and names carefully. We guarantee our craftsmanship and the quality of our products completely and that your gift will be personalized as you ordered it.

Non-Personalized Print On Demand Merchandise

  • Refunds are not accepted for items in our store as we create them for you on demand and do not hold stock. You may qualify for an exchange within 30 days of the purchase order date. Please contact us as needed.
  • After 30 days past the purchase date, items are not eligible for an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items


To complete your return, we require a receipt or proof of purchase. You will also need to provide a photo of your item(s) if your return is related to receiving the wrong item or receiving a damaged item. Please do not dispose of any items prior to contacting our support team to help you with your order. Doing so may prevent you from receiving any exchange.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at support@tinydime.com and send your product back to the shipping facility using the information provided to you in your delivery package. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Business Information

Tiny Dime
14803 Forest Rd, Suite 2002

Forest, VA 24551, USA
434-336-7325

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